RETURN & REFUND
In the unlikly case that you are unhappy with our product, we make sure the returns and refunds process is as smooth and stress-free as possible. Please ask our customer service team for further information.
Amendment / Cancellation Process
You can amend/cancel within 48 hours of placing your order. After 48 hours, there will be an amendment/cancellation charge equivalent to 15% of your order value.
Once your order has been processed for the delivery and a notification of delivery has been sent , we are unable to make any amendment to your order.
Once your order has been processed for the delivery and a notification of delivery has been sent, there will be a cancellation charge equivalent to 15% of your order value plus delivery charges.
Return / Refund Policy
If you wish to return your unwanted products, you can do so within 7 days of delivery in the original packaging and conditiond. Unfortunatly, without original packaging or condition, we will not be able to process the return or refund.
Products which has been assembled can not be returned. Products which has been used or slept on can not be returned.
Products which are customised or personalised to customer specifications can not be returned.
A 15% cancellation fee per order may be applied if you wish to return unwanted products. Customer will be responsible for the collection charges. These charges will be deducted from any refund processed.
Please contact our customer service team to arrange the return.
Your refund will be processed within 5 – 10 working days to your original payament method(deducting any cancellation fee, collection charges), Once your products have been returned, inspected to be in their original packaging and condition.